urbanluxeapparel.com aims to provide every customer with a satisfactory shopping experience. If you receive a product with issues, or if it meets the following return/exchange conditions, you can submit an application according to this policy.

1. Return/Exchange Period: Return/exchange applications can be submitted within 30 days of receiving the product. Applications submitted after this period may not be accepted.
2. Return Conditions: Returned products should be unused, unwashed, and undamaged, and should ideally retain their original packaging, tags, and accessories. Products with obvious stains, damage, or odors caused by personal use may not be accepted for return.
3. Exchange Application: If you need to exchange a product, please contact customer service within the specified period and provide your order number, product information, and reason for the exchange. Exchanges are arranged based on actual inventory. If the desired product is out of stock, we may offer other reasonable solutions.
4. Product Quality Issues: If you receive a product with obvious quality problems, an incorrect product, or damage during transportation, please contact us immediately. Please provide your order information and product photos so we can verify the situation and process your request as soon as possible.
5. Returns for Non-Quality Reasons
   Returns due to size, style, personal preference, etc., are acceptable if the return conditions are met. Whether the customer bears the return shipping costs will be determined based on the specific order and reason for return.
6. Refund Method
   After the return is approved, we will process the refund using the original payment method. Refund arrival time may be affected by the processing speed of the payment institution and bank; the actual arrival time will prevail.
7. Situations Where Returns/Exchanges Are Not Accepted
   The following situations may not meet the requirements for returns/exchanges:
   The product is visibly used, washed, or damaged;
   Product tags, packaging, or accessories are severely missing;
   Product is soiled or damaged due to personal reasons;
   The return/exchange period has expired;
   Other situations that do not comply with the applicable return/exchange regulations.
8. Return Process
   To return or exchange an item, please contact us first through the customer service contact information provided on the website. We do not recommend sending the product back directly without receiving return instructions. After customer service confirms the application, we will provide follow-up processing instructions based on the specific circumstances.

Company Address: PO BX 4279 GLENDALE CA 91222
Company Name: URBANLUXE APPAREL LLC
Phone: +1 8578674460
Company Email: natalie@urbanluxeapparel.com