Thank you for visiting the FAQ center at urbanluxeapparel.com!
- How long does it take for my order to ship after I place it?
After payment is received, we typically process and ship your order within 1–3 business days. Processing time may be longer during holidays or when order volume is high.
- How long does shipping within the US take?
Orders within the US typically take 3–7 business days to arrive. The exact time may vary depending on the delivery location, logistics, and uncontrollable factors.
- Do you offer international shipping?
We primarily offer shipping within the US and provide some international shipping services depending on actual shipping conditions. Specific delivery areas are shown on the checkout page.
- Where can I track my order?
After your order is shipped, if the logistics service provides tracking information, we will provide the corresponding tracking number. You can check the package’s shipping status through the carrier’s official system.
- What payment methods are supported?
The website offers a variety of commonly used online payment methods depending on availability. You can view the currently available payment options on the checkout page. 6. Can I return or exchange the goods?
Goods that meet the return/exchange criteria can usually be returned or exchanged. It is recommended to contact customer service within 30 days of receiving the goods to submit an application. Please refer to the website’s return/exchange policy for specific requirements.
- What should I do if I receive a product with quality issues?
If the product has obvious quality problems, is incorrect, or is damaged during transportation, please contact customer service as soon as possible and provide the order number and relevant photos. We will verify the situation and assist in handling it.
- Can I return goods due to size or personal reasons?
If the product remains unused, unwashed, and does not affect resale, you can apply for a return/exchange according to the policy. In some cases, the return shipping costs may be borne by the customer.
- How long does it take for a refund to arrive?
After the return is approved, we usually process the refund using the original payment method. The actual arrival time depends on the processing speed of the payment institution or bank.
- Can I change my shipping address after placing an order?
If the order has not yet been processed or shipped, you can contact customer service to inquire about changing the address. Once an order enters the delivery process, modifications are generally not guaranteed.
- Why hasn’t the tracking information updated for a long time?
Tracking information may remain unchanged temporarily due to transit, holidays, weather, or delays in updating the carrier’s system. If it hasn’t updated for an extended period, please contact customer service for assistance.
- How to contact customer service?
If you have any questions regarding your order, product, delivery, or after-sales service, you can contact us through the customer service email address provided on the website. We recommend providing your order number and specific issue so we can process your request more quickly.